Train-the-Trainer, Instructor-Led
Designed Process, Deliverables, and Session Experience
Overview:
Worked alongside the company's President, and CEO to design a process whereby company facilitators train client facilitators and independent consultants from around the world to deliver content from the flagship program. I designed the certification process, deliverables, follow-up coaching and resources in this pilot initiative, which continues generating revenue.
Process:
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Conducted interviews with the company's President and CEO to solidify core content teach
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Ratified this decision with other key stakeholders in the company
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Designed the certification process while continually reviewing and implementing with company leadership
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Assisted in communicating with candidates to set the right expectations before the workshop
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Accompanied the master trainer to a majority of our delivery workshops where I filmed the session with multiple camera and audio inputs.
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Edited all video as a produced playlist offered as a follow-up resource to candidates
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Continued to collaborate with master trainer in delivering coaching resources to candidates following their session
Deliverables:
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Designed the certification process involving pre-work, session design and delivery, and follow-up coaching for all candidates
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As pre-work, designed all candidate communications, agendas, and assignments
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As session delivery, created the all-inclusive Facilitator Certification Guide, an in-depth, 100+ page manual describing expectations, delivery methodologies, scripted teaching flow, and visual references
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As follow-up, created a video playlist of the recorded session and designed the facilitative coaching learning path to certification
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This process has been replicated for 5 years, deployed among several key client relationships and international consultant relationships to grow the business
Train-the-Trainer, VILT
Design Update for Virtual Delivery
Overview:
Live instructor-led training dramatically shifted to virtual delivery among all clients, a new demand that is sure to stay. The materials and resources needed to align and update with the new format. A different delivery format also meant different ways to engage the learner where I introduced new virtual learning activities company-wide and included them in the certification training.
Process:
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Collect data and scope the project with internal account managers delivering to client candidates
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Oversee review process, considering which teaching methodologies carried over to virtual delivery, and which needed to be replaced to more engaging learner experiences
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Convert existing live, instructor-led facilitator guide to interactive pdf-writable format, leveraging navigation, note-taking, and hyperlink functionality for enhanced learner/user experience
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Implement new teaching flow into the design, watching session recordings from master facilitator to use-case audiences
Deliverables:
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Updated facilitator guide in pdf-writable format and user interaction
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12 Produced tutorial videos where I demonstrated the facilitation to engaging and new virtual classroom learning activities
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Process updates to the pre-work, session delivery, and follow-up resources delivered to facilitator candidates
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Completed and aligned design (graphic and instructional) for either use-case in trainer certification: Live Instructor-Led or VILT
Train-the-Trainer, Self-Paced Online Cohorts
Designed Training for Online Cohorts
Overview:
I designed a simplified trainer certification process for online cohorts. Once completing the online coursework, learners may apply to become a certified cohort lead and guide their team or department cohort through the online learning. Where all the heavy instruction is self-contained, any student can feel comfortable hosting team check-in calls where they discuss insights and application toward their initiatives.
Process:
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Analyzed project scope and determined early on to implement instructional design practices from Merrill's First Principles of Instruction, beginning with exploring a problem
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In order for a learner to feel real application from this material, where it was all self-guided, they needed to relate their outcomes and application to a "business challenge" particular to their role
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Designed a content draft stemming from this identified "business challenge," and implemented application and integration concepts into the cohort-led debrief calls
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Foundational learning occurs at the course level, while application and integration occur during the trainer-led cohort calls
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Conducted content review meetings with company leadership and designed an updated learner dashboard specific for this delivery
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Implemented "Tell-Show-Do-Review" into the teaching cadence, segmenting out the standard module flow to alternate between cohort debrief calls
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Scheduled a pilot launch with 3 international facilitator candidates
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Conducted the pilot program over a 5-week timeframe with weekly cohort calls and homework assignments.
Deliverables:
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Training in a box materials
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T3 Online Training Guide, separate from other facilitator guides, designed more around the facilitation of cohort discussion and less on a scripted flow
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Accompanying T3 Online Cohort Slides, which training candidates follow in their cohort discussions
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Final package of design drafts, final trainer materials, video recordings of all cohort calls, and summary findings to later implement within the company
